This Privacy & Cookies Policy (the "Policy") dated March 10, 2021 replaces all previous policies. Please take the time to review before you continue to use our products and services.
This Policy applies to any information you provide to us, including through this website, our mobile apps, communications by email and through social media, by telephone and in person. It also covers any information we receive from third parties.
By using our products and services, including browsing our websites, registering or logging in, you agree we may use your information as outlined in this Policy. If you do not wish to have your information used in line with this Policy, you must not use our products and services and not otherwise provide us with your information.
By accessing the Platform, you agree that we may collect, hold, use or otherwise process your information (including personal information) for the purpose of providing you with those products and services you request or access, and developing our business. By providing us with your email address, you agree to receive emails from us or sent on our behalf providing you with messages regarding your account including, but not limited to, purchase confirmations, renewal confirmations and warnings, alerts you may have requested to receive including alerts regarding other user’s streaming broadcasts or content submissions), and newsletters. Should you determine to provide an email address, you may change your email address at any time.
When you enable two factor authentication to protect your account, you are providing your phone number directly to a third party called Twilio. Their use of this information is outside of this Policy; however they do not receive any information regarding your account beyond the phone number you provide directly to them.
We use third-party services in connection with preventing fraud and other damage to our system. As such we may provide to such services with your IP and device data should your account be terminated for fraud or behavior which is damaging to our Platform. This information will be retained indefinitely for the protection of our Platform and users.
General account registration: You are not required to provide any information to use the Platform. You may determine to create an account with the Platform. In such event you will be required to provide a user name, birthdate to demonstrate you meet our minimum age requirements, and your gender. This information, together with any information you determine to provide in your account profile, will be publicly posted in connection with your username.
Contributor registration: Should you determine to create a "Contributor" account (which is an account that is permitted to receive digital currency from other users of the Platform), you will be required to provide a color copy of your current government issued photo identification. This information is stored by us in compliance with United States Federal law. You will also be required to provide "pay to" information such as a bank account or home address. You may be required to provide certain taxpayer information. We report to the United States Internal Revenue Service all moneys paid by us to Independent Broadcasters as required by law.
Webmaster registration: Should you determine to create a webmaster account with the Platform, you will be required to provide "pay to" information such as a bank account or home address. You may be required to provide certain taxpayer information. We report to the United States Internal Revenue Service moneys paid by us to webmasters as required by law.
The Platform may provide message boards, blogs and other user generated content facilities, in addition to user profiles. Anything that you share through any of these means is deemed public information. You should always be careful when deciding to disclose your personal information.
Where we provide services that utilize your device's location, we may permit other users of the service to block individuals in certain locations, based upon their IP, from accessing such users' content.
Should you determine to stream or upload any content to our Platform, you understand that we cannot control the use of such content by any user/observer of our Platform. Furthermore, we cannot control the use of any personal information you may determine to share with other users/observers of the Platform. You should exercise caution in discussing your location, name, account information, and other identifying information. For privacy, we recommend using a unique username not in any way tied to any of your social media accounts or real name.
Your username will be associated with all activities you undertake on the Platform including, without limitation, messages sent, content shared, and streamed content. Your gender information will be used to categorize your account and the content that you share so it is easier for site users to find. Your IP addresses, device data, and other use information are used by us in order to optimize the Platform for use. Your usage history may also be used to help our internal algorithm to recommend other Platform users to you. Your information may also be shared with third parties with whom we contract to provide certain services on our website such as third-party hosting services and site optimization services. Your "pay to" information, if provided to us, will be shared with third parties (such as, by way of example only, our bank) only as necessary to process payments to you using the "pay to" information you have provided to us. Your government identification, if provided to us, will be shared as required to comply with applicable law and as may be requested by you in writing. Notwithstanding the forgoing, we reserve the right to share any and all account information as we deem appropriate - in response to written request(s) from law enforcement or other third parties; should we believe, in our sole discretion, that you or your account may be involved with illegal activity; or, if we determine, in our sole discretion, that such disclosure is necessary to protect the rights or property of Chaturbate, our users, or third parties.
We have measures in place to protect the security of your personal information from unauthorized access or use, such as by using encryption technology.
Should you request your personal data be deleted, it will be deleted in compliance with our data retention policy and applicable law and rules. In order to avoid abuse of our system, we will retain device and IP data relating to your account for a period of time to prevent you from creating a new account. In the event that you have tokens in your account at the time you request deletion, by requesting deletion you are agreeing that these tokens are being forfeited by you to us and that you shall not be entitled to a transfer of or refund for such tokens.
You can request permanent deletion using our deletion tool here.
You should be aware that when you use the Site we may collect information using cookies or similar technologies.
Cookies are small files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognize you. This allows websites to tailor what you see on the screen.
Our websites, apps and emails often contain small invisible images known as 'web beacons' or 'tracking pixels'. These are used in a way similar to cookies, to understand when a particular part of a webpage is viewed. Our apps often use device identifiers in the same way as cookies. A device identifier is a unique number on your device which allow us to remember your device.
Cookies make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups:
We reserve the right to make changes to our Privacy & Cookies Policy. Changes to this policy will be posted here and will become effective as of the updated effective date. Your continued use of our website or platform will signify your acceptance of these changes.
Under the California Consumer Privacy Act, you have certain rights with respect to the personally identifying information you provide to us.
Copies of Your Personally Identifying Information.
For free, up to two times in any twelve-month period, you are entitled to obtain the following information for the immediately preceding twelve month period:
In order to obtain a copy of this information with respect to your account, you may email or call using the following information:
Phone number: +1 (602) 565-5303
Email address: firstname.lastname@example.org
For your privacy and protection, we will require certain information to confirm that it is you, the accountholder, requesting the information. If there is no information associated with your account that we can verify, such as your email address or other information, we may be unable to complete your request. For your protection, responsive information will only be delivered to the email address assigned to the subject account. For an email address to be "assigned to an account" as used herein, it means the email address to which you receive account security notifications such as account recovery instructions; it does not mean the email address you may have provided in completing your Independent Broadcaster Agreement, if you completed an Independent Broadcaster Agreement.